
The U.S. Department of Transportation (DOT) has assessed a civil penalty of $500,000 against AirTran Airways for violating rules protecting air travelers with disabilities.
The Air Carrier Access Act of 1986 requires airlines to provide assistance to passengers with disabilities in boarding and deplaning aircraft, including the use of wheelchairs, ramps, mechanical lifts or service personnel where needed. DOT found several violations of the requirement for boarding assistance. In addition, the carrier’s complaint files showed that it frequently did not provide an adequate written response to complaints from passengers.